In accordance with current regulations and to provide you with a high-level of service, La Banque Outarde has set up a complete system to process any question or complaint you might have.

If you are a customer of La Banque Outarde and/or you wish to file a complaint, please do so in one of the following ways:

  • Contact your client advisor
  • Visit your nearest branch
  • Write us using the form below
  • You can also send an email at

Once the complaint is received, you will receive a reply within 30 days.